Knowledge Base

Announcements

• ★ End of service notice for StudioLive 16.0.2 Classic and 16.4.2 Classic

Compatibility Announcements

• ★ Using PreSonus products with Android mobile devices
• ★ Windows 11 Compatibility with PreSonus Products
• ★ macOS 12 - Monterey / iOS 15 / iPadOS 15 Compatibility with PreSonus Products
• ★ Apple Silicon M1 Computer Compatibility
• ★ Mac OS X 11.0 / macOS 11.0 - Big Sur Compatibility
• ★ PreSonus Hardware iOS/iPadOS Compatibility

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My.PreSonus.com Customer Account Portal

• ★ Problem with blank screens in My PreSonus or PreSonus Sphere/web browser issues
• ★ MyPreSonus won't let me login
• ★ How Do I Completely Delete My.PreSonus User Account?
• ★ New PreSonus User Account Creation - For the newest members of the PreSonus Family
• ★ I have created a support ticket but not sure how to access the support ticket I created.
• ★ How do I change my user account password from within my PreSonus user account?

See all 13 articles

Contacting PreSonus Support

• My.PreSonus - How to Add a File or Document to your Support Ticket
• PreSonus Technical Support
• How to create a new Support Request?
• I left a Voice Mail with Support but no one is returning my phone call

Getting Started

• Studio One Installation FAQ
• New To PreSonus? Need Help with Registration, Activation, Installation or Upgrades?

Common Solutions

• ★ Permissions issue with Users/Shared/Library... on macOS that creates a problem activating some PreSonus software.
• Manual Uninstall of Universal Control on Windows 10
• How to Deactivate Celemony Melodyne
• Studio One 2 Software Activation (Online Computer)

My.PreSonus App

• Where Can I Get the My.PreSonus App?
• The My.PreSonus App: A New Way to Connect