General
Announcements
Compatibility Announcements
- ★ Windows Arm Processors (Snapdragon) are currently NOT supported in Universal Control with PreSonus hardware
- ★ macOS 15 - Sequoia / iOS 18 / iPadOS 18 Compatibility with PreSonus products
- ★ UC Surface Android Update
- ★ Windows 11 Compatibility with PreSonus Products
- ★ No Audio Input on Apple OSX 10.14 - Mojave and higher
- ★ Why it is important to upgrade from Windows 7 to Windows 10 and what you must do to move your PreSonus products over.
My.PreSonus.com Customer Account Portal
- ★ How to edit your information in your My PreSonus account
- ★ New PreSonus User Account Creation - For the newest members of the PreSonus Family
- ★ Problem with blank screens in My PreSonus /web browser issues
- How Do I Completely Delete My.PreSonus User Account?
- PreSonus Hardware Registration
- I have created a support ticket but not sure how to access the support ticket I created.
Contacting PreSonus Support
- ★ Create a system report (SPX file) in macOS
- ★ Create a System NFO File in Windows 10 / Windows 11
- Create a system report (SPX file) in macOS alternate route
- PreSonus Technical Support
- How to submit a Support Request?
- How to Make a Screenshot and add it to your Support Ticket
Getting Started
Common Solutions
- ★ Fixing "Oops! Something went wrong" & "The service required to access the device is not available”
- ★ Driver Extension Approval On Sequoia When Installing Universal Control
- ★ How to Run a Repair on the C++ Runtime Environment on a Windows Machine
- ★ Universal Control Mobile App Screen Sizing Adjustment (Android)
- ★ Legacy Studio One Support for versions 1-4
- ★ Troubleshooting USB Connections