General
Announcements
Compatibility Announcements
- ★ UC Surface Android Update
- ★ macOS 13 - Ventura / iOS 16 / iPadOS 16 Compatibility with PreSonus products
- ★ Windows 11 Compatibility with PreSonus Products
- ★ No Audio Input on Apple OSX 10.14 - Mojave and higher
- ★ Why it is important to upgrade from Windows 7 to Windows 10 and what you must do to move your PreSonus products over.
- macOS 12 - Monterey / iOS 15 / iPadOS 15 Compatibility with PreSonus Products
My.PreSonus.com Customer Account Portal
- ★ New PreSonus User Account Creation - For the newest members of the PreSonus Family
- ★ Problem with blank screens in My PreSonus or PreSonus Sphere/web browser issues
- How Do I Completely Delete My.PreSonus User Account?
- PreSonus Hardware Registration
- I have created a support ticket but not sure how to access the support ticket I created.
- How do I change my user account password from within my PreSonus user account?
Contacting PreSonus Support
- ★ Studio One 6: Create a system report (SPX file) in macOS
- ★ Studio One 6: Create a System NFO File in Windows 10 / Windows 11
- PreSonus Technical Support
- How to submit a Support Request?
- I left a Voice Mail with Support but no one is returning my phone call
- How to Make a Screenshot and add it to your Support Ticket
Getting Started
Common Solutions
- ★ Permissions issue with Users/Shared/Library... on macOS that creates a problem activating some PreSonus software.
- Using Dynamic Microphones with USB Bus Powered Audio Interfaces
- Manual Uninstall of Universal Control on Windows 10
- How to Deactivate Celemony Melodyne
- Studio One 2 Software Activation (Online Computer)