Knowledge Base

Announcements

• ★ PreSonus - Closed Friday July 3, 2020 Observance of Independence Day

Compatibility Announcements

• ★ Why it is important to upgrade from Windows 7 to Windows 10 and what you must do to move your PreSonus products over.
• ★ Windows 7 Support
• ★ Apple macOS X 10.15 Compatibility Statement
• ★ Apple iOS 13 Compatibility Statement
• ★ No Audio Input on Apple OS X 10.14 - Mojave and higher
• Apple MacOS 10.14 (Mojave) and iOS 12 compatibility statement

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My.PreSonus.com Customer Account Portal

• ★ MyPreSonus won't let me login
• ★ How Do I Completely Delete My.PreSonus User Account?
• ★ I have created a support ticket but not sure how to access the support ticket I created.
• ★ How do I change my user account password from within my PreSonus user account?
• MyPreSonus Hardware Registration Update
• New PreSonus User Account Creation - For the newest members of the PreSonus Family

See all 12 articles

Contacting PreSonus Support

• PreSonus Technical Support
• Contacting PreSonus Support and Hours of Operation
• How to create a new Support Request?
• I left a Voice Mail with Support but no one is returning my phone call

Getting Started

• New To PreSonus? Need Help with Registration, Activation, Installation or Upgrades?

Common Solutions

• ★ Permissions issue with Users/Shared/Library... on macOS that creates a problem activating some PreSonus software.

My.PreSonus App

• Where Can I Get the My.PreSonus App?
• The My.PreSonus App: A New Way to Connect