General
Announcements
Compatibility Announcements
- ★ macOS 26 - Tahoe / iOS 26 / iPadOS 26 Compatibility with PreSonus products
- ★ Windows Arm Processors (Snapdragon) are currently NOT supported in Universal Control with PreSonus hardware
- ★ macOS 15 - Sequoia / iOS 18 / iPadOS 18 Compatibility with PreSonus products
- ★ UC Surface Android Update
- ★ Windows 11 Compatibility with PreSonus Products
- ★ No Audio Input on Apple OSX 10.14 - Mojave and higher
my.fender.com Account Portal
Contacting PreSonus Support
- ★ Create a system report (SPX file) in macOS
- ★ Create a System NFO File in Windows 10 / Windows 11
- Create a system report (SPX file) in macOS alternate route
- PreSonus Technical Support
- How to submit a Support Request
- I have created a support ticket but am not sure how to access it
Getting Started
Common Solutions
- ★ Why am I getting a Code 100 or 200 error on Universal Control?
- ★ Fixing "Oops! Something went wrong" & "The service required to access the device is not available”
- ★ Driver Extension Approval On Sequoia When Installing Universal Control
- ★ How to Run a Repair on the C++ Runtime Environment on a Windows Machine
- ★ Universal Control Mobile App Screen Sizing Adjustment (Android)
- ★ Legacy Studio One Support for versions 1-4