General
Announcements
- ★ PreSonus - Closed Friday March 30, 2018 - Good Friday and Easter Holiday
- ★ Server Maintenance - Hardware Registrations unavailable Friday 2/9/18 8pm to midnite CST
- Excessive Driver Install Prompts or Driver Won't Install On Windows
- Installing Universal Control on Windows results in ccltext.dll as being flagged by Norton Antivirus
- MyPreSonus Hardware Registration Update
Compatibility Announcements
- ★ Apple Mac OS X 10.13 (High Sierra) and iOS 11 compatibility statement
- MacBook Pro - Late 2016 - Compatibility Qualification
- Windows 10 - Digital Signature - Code 52 Error
- Mac OS X 10.12 / macOS12 - PreSonus Compatibility Statement
- PreSonus - Apple iOS 10 Compatibility Statement
- When installing Universal Control I receive a Driver Signing error. Why is this?
Common Solutions
- Setting up Loopback with supported interfaces
- Front Panel USB Ports on PC desktops not recommended for USB Audio or MIDI Devices.
- Microsoft Internet Explorer on Windows 8 - Does not properly display registered products
- New To Studio One? Need Help with Registration, Activation, Installation or Upgrades?
- OSX 10.9 and above and new power saving features (App Nap)
- Why does the firmware release say 5652, yet my StudioLive RM 32AI (or RM16Ai) mixer is telling me it's 5651?
Contacting PreSonus Audio Electronic Tech Support
The Tech Support Customer Account Portal
- ★ I have created a support ticket but not sure how to access the support ticket I created.
- ★ How do I change my user account password from within my PreSonus user account?
- PAE User Account Creation - For new customers that are not already registered with PreSonus
- I am unable to locate my registered products in my user account
- I would like to un-register or remove a hardware device from my user account.
- I can not access my user account online at my.presonus.com, what do I do?