General
Announcements
- ★ Holiday Closure - Thanksgiving 2018
- ★ PreSonus Audio - Closed for Christmas and New Years Holiday 2018
- Excessive Driver Install Prompts or Driver Won't Install On Windows
- Installing Universal Control on Windows results in ccltext.dll as being flagged by Norton Antivirus
- MyPreSonus Hardware Registration Update
Compatibility Announcements
- ★ Apple MacOS 10.14 (Mojave) and iOS 12 compatibility statement
- ★ Apple Mac OS X 10.13 (High Sierra) and iOS 11 compatibility statement
- MacBook Pro - Late 2016 - Compatibility Qualification
- Windows 10 - Digital Signature - Code 52 Error
- Mac OS X 10.12 / macOS12 - PreSonus Compatibility Statement
- PreSonus - Apple iOS 10 Compatibility Statement
Common Solutions
- ★ No Audio Input on Apple OS X 10.14 - Mojave
- Front Panel USB Ports on PC desktops not recommended for USB Audio or MIDI Devices.
- Microsoft Internet Explorer on Windows 8 - Does not properly display registered products
- New To Studio One? Need Help with Registration, Activation, Installation or Upgrades?
- OSX 10.9 and above and new power saving features (App Nap)
Contacting PreSonus Audio Electronic Tech Support
The Tech Support Customer Account Portal
- ★ How Do I Completely Delete My.PreSonus User Account?
- ★ I have created a support ticket but not sure how to access the support ticket I created.
- ★ How do I change my user account password from within my PreSonus user account?
- PAE User Account Creation - For new customers that are not already registered with PreSonus
- I am unable to locate my registered products in my user account
- I would like to un-register or remove a hardware device from my user account.