Updated 5-22-25
If you are using Universal Control v4.5 or higher and get the errors,
- "Oops! Something went wrong. Please contact support."
- "the service required to access the device is not available”
You do not have to contact support, the fix is detailed below.
Please completed the following,
- Disconnect all devices
- Restart the service
- Connect devices one by one. wait at least 30 seconds before connecting the next device
Windows 10/11
PreSonus Hardware Access Service
You can inspect/start/stop the service from the Task Manager or Services App
Select start/stop/restart from the right-click context menu.
macOS
ucdaemon process
Restart: in Activity Monitor select the ucdaemon process and click “Stop” - the process will restart automatically (make sure to show “System Processes”).
"Disk Utility" can be used from your Utilities folder to do a disk repair. Below is a link to instructions on Apple's web site.
https://support.apple.com/en-us/102611
Terminal.app can also be used with the following commands (password required):
stop: sudo launchctl unload /Library/LaunchDaemons/com.presonus.ucdaemon.plist
start: sudo launchctl load /Library/LaunchDaemons/com.presonus.ucdaemon.plist
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