Updated on the 11th of June, 2025.
This error will appear when you attempt a update on your mixer or Universal Control and have the following possible issues
1: No valid network connection on the connected computer/device. Please ensure your connected device has a valid network connection.
2: Please log out of Universal Control and back in
3: The mixer is not registered in your my.presonus account
4: You have a firewall engaged on your computer
5: Your antivirus software is stopping Universal Control from contacting the PreSonus servers
6: You are not logged into your my.presonus account on Universal Control
7: If you have upgraded to Sequoia oSX 15+ then your installed Universal Control will require you to grant access to the "Local Network", upon installation you should get a warning to allow this for any software that requires it, this is what that warning box looks like,
Please check if you have given the right permissions and open,
Settings > Privacy & Security > Local Network and allow access
Please see the following knowledge base article to update your StudioLive console.
Video on SD update: https://www.youtube.com/watch?v=QXdca_vWSfQ
Video on Universal Control update: https://www.youtube.com/watch?v=UJ0LtJJhN_U
Please see the following knowledge base article to update your rack mixer.
Please see the following knowledge base article to verify the health of your Hosts file