Published September 21, 2021
If you are having a problem with your My PreSonus or PreSonus Sphere account showing up with a blank screen, or if you are having other browser-related issues, please refer to the troubleshooting steps below.
1. In the address line of your browser, please type the following URL for My PreSonus or Studio One+
This will end your session and give you the option to log back into your account.
2. Try using a different browser. We recommend Google Chrome.
3. Clear the cache in your browser or try running the browser in "Incognito" mode.
4. Disable any 3rd-party add-ons or extensions in your browser.
5. Try disabling or uninstalling any 3rd-party security software that you might have running on your system.
To report any issues, please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.