This article is to assist with those that are not sure how to properly contact Tech Support for technical issues with your Fender/Presonus software and/or Fender/Presonus hardware via the email option.
Please Note: Usage training is not provided by the Support Team.
If your inquiry is pertaining to training needs, we ask that you please post such questions in the user based forums, visit any of the various FaceBook Groups, and also take a look at our Knowledge Base [ HERE ]
1. Log into your PreSonus Support account: https://my.fender.com
2. Select "Support" in the main menu.
3. On the support page, you can create a new ticket, access open tickets, or view solved tickets.
- To create a support ticket, select the Create New Ticket icon.
4. The screenshot below shows the support form. Please fill in all 6 fields. Then select Submit to send the ticket.
For a guide on checking the status of your submitted ticket, please view this article: I have created a support ticket but am not sure how to access it
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I have created a support ticket, but not sure how to access it.
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