Knowledge Base

Follow

Manual Uninstall of Universal Control on Windows 10

Updated 20th May 2021

 

The following steps will perform a manual uninstall/reinstall of Universal Control.  

 

This can resolve typical installation conflicts. 

These conflicts can occur any time you connect and install/disconnect and uninstall any device on your computer.  Doing so creates hidden device instances associated with each connection port.  With this uninstall method, we are cleaning out these device instances so they do not conflict with a new installation.

This uninstall method can also resolve other elusive conflicts with device settings and or performance.

 

1. Disconnect the hardware from your computer.

USB_Plug_out.jpg

 

2. Hit the Windows Key

Windows_key.jpg

 

3. Now type “View advanced system settings” and press return.

step_1_view_advanced_system_settings.gif

 

4. Click Environment Variables button.

step_2_enviorment_variables.gif

 

5. Click the New button for the top section on this window.

step_3_new.gif

6. For "Variable Name:" type the following exactly:

 

devmgr_show_nonpresent_devices

 

For "Variable Value:" enter a single number " 1 ".

 

step_4_devmgr.gif

 

7. Click OK a couple times and then open the Device Manger.

step_5_device_manager.gif

 

8. Click the View menu and check "Show Hidden Devices".

step_6_hidden_devices.gif

 

9. Right click and Uninstall any instance that shows your PreSonus product, "PreSonus", and or "Unknown Device" you see listed under any category.

step_7_uninstall_devices.gif

 

10. Restart your computer.

PC_restart.jpg

 

11.  Reinstall Universal Control by right clicking the downloaded Universal Control.exe file and select 'Run as an Administrator' and then retest.

https://www.presonus.com/products/UC-Surface/downloads

 

run-as-admin.jpg

 

==================================================================

Please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.

>How to create a support ticket<

 

Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk