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Quantum: Connecting Quantum series to Windows 10

Published March 10, 2020

Updated May 25, 2021

 

Please note: Current Windows 10 builds may be different than what is illustrated here.

 

Windows 10 is the first Microsoft Operating System to fully support the Thunderbolt protocol.

Some computers have the ability to add a Thunderbolt option card while some already provide a dedicated port marked with the Thunderbolt logo. 

Thunderbolt 3 ports are completely backward compatible with Thunderbolt 2 and Thunderbolt 1* 

When installing an option card:

  1. The Thunderbolt option card must be compatible with the motherboard you are using it with. 
  2. Follow the manufacturer's instructions for proper installation.
  3. BIOS settings must be enabled to use Thunderbolt. (Some are on by Default)
  4. The option card firmware must be updated: https://thunderbolttechnology.net/updates
  5. Universal Control must be installed.
  6. Thunderbolt Software must be set to "Always Connect".

Prompt.png

Always_Connect.png

When using a built-in Thunderbolt port:

  1. BIOS settings must be enabled to use Thunderbolt. (Some are on by Default)
  2. The onboard chipset firmware must be updated: https://thunderbolttechnology.net/updates
  3. Universal Control must be installed.
  4. Thunderbolt Software must be set to "Always Connect".

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Always_Connect.png

 

Power Plan

Universal Control offers the ability to disable C-states from within the program. The previous method can be found here: Pops and Clicks on Windows 10 with Quantum

To access the power profile from within Universal Control, click Settings\Options...\General to select "Enable optimized PreSonus power plan for Thunderbolt Audio Streaming"

power_Plan.png 

For Articles Related to Thunderbolt 3 Adapters and backward compatibility see:

Connecting Quantum, Quantum 2 or Quantum 4848 to Quantum 2626

Connecting Thunderbolt with Quantum 2626

 

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Please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com for further assistance.

>How to create a support ticket<

 

 

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