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Studio One Remote not connecting to Studio One

If you are trying to connect to Studio One using the Studio One Remote app and you are receiving an error that "Connecting to this version is not supported," or the app will not connect at all, you will want to take a look at the following steps:

 

If you are running the "Artist" version of Studio One, you must purchase the "Studio One Remote Support" add-on for this to work. Either that or purchase the "Artist Booster Pack," which includes remote support.  Here are links to these add-ons in our shop.

https://shop.presonus.com/products/software/studio-one-add-ons/Studio-One-Remote-Support

https://shop.presonus.com/products/software/studio-one-add-ons/Artist-Booster

  

Please take a look at the following article from our Presonus Answers system and go through the checklist.  

http://answers.presonus.com/1787/my-ios-remote-is-not-connecting-to-studio-one-what-is-wrong?show=1787#q1787

Windows Solutions:

1.  The most common reason why we see this issue is if you are using a modem/wireless router that was provided to you by your ISP.  In the event that you are using a router/modem that was provided to you by your ISP, you will want to call your ISP and have them allow UDP packets as well as access to other machines on the network.  They should be able to set this up for you.  Sometimes, they will have to put your modem/router into bridging mode, thus allowing you to use your own router.  The UDP port that Studio One uses is UDP 47809.  

2.  Go into your Windows Firewall in the Windows Control Panel and click on "Advanced Settings."  Delete all inbound rules for all versions of Studio One that might appear in this window.  You can then open Studio One and allow access for private and public networks when prompted.  

*If you are using a 3rd-party firewall, please try disabling it to see if this is where you are having a problem.  If you need to manually configure inbound connections, you will want to allow inbound access on all TCP and UDP ports for Studio One.exe.  This would be C:\program files\presonus\studio one 3\studio one.exe

3.  In the event that you may have a corrupt user profile on your system that may be affecting the Windows Firewall, please try creating a new account, log into that account, and test for the issue there.

4.  Visit the Apple App Store and make sure that you are using the latest version of the app.

5.  Log into your my.presonus.com account and go to My Products>Software>Studio One 3.  Scroll down on the page and download the Studio One Remote Installer for Windows.  Install it on the same Windows machine that you are trying to remote into and see if you can connect.  If this works for you, then you know that you have a networking issue.  If it does not work for you, please make sure that you are updated to the latest version of Studio One 2 or 3 and try removing your settings files from the program. Here are instructions:

a. Go to Help>Open Settings folder.

b. Copy the contents of the folder over to a folder on your desktop.

c. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder.

d. Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.

e. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.

*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.

6.  Open Studio One and go to Studio One>Options>General>Network and check the box to "Allow remote control apps to discover this DAW.  

Mac:

1.  Go into your Firewall for your Mac operating system.  This is located under your System Preferences>Security & Privacy.  Click the "Firewall" tab and then click the padlock to enter your password and allow changes.  Under the Firewall Options, make sure that Studio One is configured to "Allow Incoming Connections."  You will want to check the option to "Automatically allow signed software to receive incoming connections."  Do NOT enable stealth mode.  Do NOT check the box to "Block all incoming connections."  

2.  Make sure that you are updated to the latest version of Studio One.

3.  Make sure that you have downloaded and installed the latest version of the Studio One Remote app from the Apple App Store.  

4.  The most common reason why we see this issue is if you are using a modem/wireless router that was provided to you by your ISP.  In the event that you are using a router/modem that was provided to you by your ISP, you will want to call your ISP and have them allow UDP packets as well as access to other machines on the network.  They should be able to set this up for you.  Sometimes, they will have to put your modem/router into bridging mode, thus allowing you to use your own router.  The UDP port that Studio One uses is UDP 47809.

5.  Try removing your settings from the program.  

a. Go to Help>Open Settings folder.

b. Copy the contents of the folder over to a folder on your desktop.

c. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder.

d. Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.

e. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.

*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.

6.  Open Studio One and go to Studio One>Preferences>General>Network and check the box to "Allow remote control apps to discover this DAW.  

 

 

 

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