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Troubleshooting the PreSonus Hub on Windows

 

-First, uninstall the Hub from the Windows Control Panel. After doing so, please go into c:\Program Data\PreSonus.

 

***If you do not see "Program Data" under your c:\ drive, please take a look at the following article from Microsoft that provides instructions for showing hidden files and folders on your system.

 

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5#:~:text=Open%20File%20Explorer%20from%20the,folders%2C%20and%20drives%20and%20OK.

 

-Once you are in c:\Program Data\PreSonus, please delete the following 3 folders...

 

"Extensions"

 

"License Store"

 

"PreSonus Hub"

 

-After uninstalling the Hub and removing those 3 folders, go to C:\Program Files\Common Files\VST3 and delete the folder named PreSonus VST3 Shell.vst3 if it is still there.  

 

-Finally, re-install the PreSonus Hub.  Here is a link to a kb article with information about installing the Hub.

 

https://support.presonus.com/hc/en-us/articles/360040222972-Installing-the-PreSonus-Hub

 

 

 

 

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