Knowledge Base

Updated Jan 13th, 2026

Effective from November, 2025 PreSonus will be ending repair service and technical support for the following, 

• StudioLive 32.4.2AI
• StudioLive 24.4.2AI
• StudioLive 16.4.2AI
• StudioLive RM32AI
• StudioLive RM16AI
• StudioLive RML16AI
• StudioLive RML32AI
• StudioLive CS18AI

If you have a technical issue, you can use our self help guides, 

Link: https://support.presonus.com/hc/en-us/articles/6327692783885-StudioLive-AI-and-RM-RML-General-Reference-Overview-2025

Link: https://support.presonus.com/hc/en-us/articles/6477999502605-StudioLive-AI-and-RM-RML-Network-Audio-AVB-Dante-General-Overview-2025

Fender Universal Control v5 does not support the AI/RM mixers. 

Please see this link

https://support.presonus.com/hc/en-us/articles/42409341784205-PreSonus-Universal-Control-is-now-called-Fender-Universal-Control-for-iPad-Android

We are sorry for any inconvenience this may cause. Please reach out if there are any questions you have about currently shipping products and ways to replace your StudioLive should you encounter a service issue. 

Thanks for choosing PreSonus!