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Eris 3.5/4.5 BT: General Troubleshooting

Updated March 3, 2021

 

If you are experiencing an issue with your Eris Speakers, here are a few common troubleshooting questions to consider when trying to find the source of the issue.

Cabling:

  • Have you checked all cabling to ensure there is no fault with the cables?
  • If you are using Eris X.5 speakers that connect with a speaker cable,
    • Have you checked that the cable is properly seated in the black and red ports on the back of each speaker?
  • If the issue is with one side (Left vs Right),
    • Do you have the same issue if you swap the input cabling around? (L>R, R>L)
      • Does the issue switch sides?

Input Sources:

  • Have you tried different media sources? (Phone, Tablet, different Computer, etc.)
    • Do they have the same issue?

Power/Environment:

  • Have you checked different power sources? (Plug, outlet, circuits, surge protectors, etc.)
  • If your speaker has a red AC SELECT switch on the back,
    Is it set to the correct voltage for your country/location?
    • *Do not change the AC SELECT while the speakers are on, and do not power them on if the AC SELECT is switched to the incorrect voltage*
  • If you are hearing interference/noise (such as RF Interference) from your speakers, it may be helpful to test them in a different room/location and see if the noise is from interference from your phone or other devices in close proximity to the speakers in their usual location.

 

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Please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com for further assistance.

>How to create a support ticket<

 

 

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