Knowledge Base

Updated on the 11th of June, 2025. 

 

This error will appear when you attempt a update on your mixer or Universal Control and have the following possible issues

1. No valid network connection on the connected computer/device. Please ensure your connected device has a valid network connection. 
2. You are running a older version of Universal Control that requires an update to install a newer version of firmware
3. Please log out of Universal Control and back in
4. The mixer is not registered in your my.presonus account
5. You have a firewall engaged on your computer
6. Your antivirus software is stopping Universal Control from contacting the PreSonus servers
7. You are not logged into your my.presonus account on Universal Control
8. If you have upgraded to Sequoia oSX 15+ then your installed Universal Control will require you to grant access to the "Local Network", upon installation you should get a warning to allow this for any software that requires it, this is what that warning box looks like, 

Please check if you have given the right permissions and open, 

Settings > Privacy & Security > Local Network and allow access

Please see the following knowledge base article to update your StudioLive console.

Link: https://support.presonus.com/hc/en-us/articles/115000957983-StudioLive-Series-III-Console-Firmware-Update

Video on SD update: https://www.youtube.com/watch?v=QXdca_vWSfQ

Video on Universal Control update: https://www.youtube.com/watch?v=UJ0LtJJhN_U

Please see the following knowledge base article to update your rack mixer.

Link: https://support.presonus.com/hc/en-us/articles/115004855963-StudioLive-Series-III-Rack-mixer-Firmware-Update

Please see the following knowledge base article to verify the health of your Hosts file

https://support.presonus.com/hc/en-us/articles/29131523132301-Studio-One-Pro-7-Issues-connecting-to-the-PreSonus-server-when-activating-software