[revised 6/17/2021]
Please ensure you have installed the latest firmware from your PreSonus User Account. Once firmware is up to date, all applications should work appropriately.
StudioLive AI - Updating Firmware with USB Thumbdrive
Connecting your StudioLive AI to your Network
NOTE: For the best performance and to reduce the possibility of networking complications, we recommend choosing one network connection method or the other (either Ethernet or WiFi). Before turning the mixer on you should connect only the network connection you plan to use, so as to ensure that the mixer boots with only one active network connection.
Wired (Ethernet) Connection (with Ethernet cable connected to router):
- Press the System button on your StudioLive to open the System menu.
- Page down to Page 4: Wired Network.
- Use the Value Encoder (scroll knob) to set your assign mode to Dynamic.
- Press the Recall button to apply.
- Once your IP address populates, connect to your network with your mobile device or wifi enabled computer.
After completing step 5, go to the below link to set the permissions for your device:
StudioLive Ai Mixers - iOS device permissions
*** If you are using UC Surface application for control of your mixer, please see the link below:
StudioLive Ai with UC Surface - iOS/PC/Mac Device Permissions
Wireless (WiFi) Connection (with adapter inserted in USB port):
1. Press the System button on your StudioLive to open the System menu.
2. Page down to Page 3: WL Network
*** The adapter will initialize and come online 20-30 seconds after booting the mixer. Once initialized, it will automatically scan for available wireless networks, or if you need to refresh the list you can press "Recall" to Scan. ***
3. Scan for available networks (if needed).
4. Use the Value Encoder (scroll knob) to scroll through the available networks.
5. When you have found the network you would like to use,
press the Store button to join.
6. Use the Value encoder and Next button to enter the password for your network.
When you are done, press the Store button to connect to the network. Every time
you turn on your StudioLive AI mixer, it will look for this network and attempt to
connect to it.
Power User Tip #1: Pressing Tap to clear will actually enter a space or null character,
so to insure that the correct password is entered, press Recall to reset when on
the Password entry field, as indicated on the screen.
Power User Tip #2: the StudioLive only supports WPA and WPA2 security. If you do not see an IP address appear within 10 seconds after pressing the Store button, verify that your router is configured using one of these security protocols. Still having issues, see the troubleshooting steps at the bottom of this article.
7. Once your mixer has successfully joined to your wireless network, you will see an IP number appear on the LCD and your mixer is ready to be wirelessly remote controlled by UC Surface or QMix-UC.
After completing step 7, go to the below link to set the permissions for your device:
StudioLive Ai Mixers - iOS device permissions
*** If you are using UC Surface application for control of your mixer, please see the link below:
StudioLive Ai with UC Surface - iOS/PC/Mac Device Permissions
**************************************
All that is necessary is to connect to the wireless network on your Mac
or PC computer given the connection type of your router.
Once connected, all Universal Control Ai and iOS devices with SL Remote
and Qmix (after setting the permissions on page 3) should function.
**************************************
Troubleshooting your StudioLive Ai hardware connection:
-
If your mixer looks "Greyed out" and you cannot select functions on your iOS device,
make sure you have set the permissions of the device on the following link: -
NOTE: Some router models have a feature which tells connected devices when no internet connection is preset upon connection. iOS usually sees these WiFi networks as Captive Wi-Fi networks, and it has an Auto-Login feature for networks that offer this capability (i.e. similar to a hotel or airport wifi login, etc.). The default iOS network setting for a Wi-Fi network with no internet connection is to try and Auto-Login, and it will give you a prompt to do so when you connect. If you don't want the login nag screen, or to have to choose "Connect without an internet connection" every time, then you have to turn off Auto-Login on your iOS device.
See here for more examples:http://support.apple.com/kb/HT3867http://toddheffley.com/wordpress/wp-content/uploads/2011/01/Obtain-Auto-Login-iOS-6.1.pdf
-
Note about Wifi Dongles: At times, the wireless dongle on a StudioLive Ai mixer might not be seated well or might not be functioning correctly.
It is important to make sure that when powering on your StudioLive mixer, you will see a blinking light within 30 seconds of the mixer booting up and 45 seconds before it discovers your network. You should new receive signal and the network should populate in the System Menu >> Page 2 of the mixer. -
(Network) Make sure the router is not somehow blocking the following UDP port for discovery. The AI mixers will communicate over this port for wireless communication on networks:
Dedicated discovery Port (IANA) UDP 47809
Port 47809 (UDP) is used for discovery, and then a dynamically assigned TCP/UDP port from the ephemeral port range of 49152 to 65535 is assigned and used for data transfer.
NOTE: When creating a DHCP lease for a device manually (through MAC address),
make sure to go through and wireless connection setup again as sometimes powering
the device off and back on again will not cause the mixer to refresh it's IP address.
-
In order for the mixer to connect to a wireless network, it must be able to see the wireless network. Make sure your router is set to broadcast the wireless network SSID (the wifi network name). If the SSID is hidden, the mixer will not be able to connect to that network, even if it has connected to it previously.
-
(Network) The StudioLive only supports WPA and WPA2 security. If you do not see an IP address appear within 10-20 seconds after pressing the Store button, verify that your router is configured using one of these security protocols.
====================================================================
Please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.
>How to create a support ticket<