Knowledge Base

Follow

How Do I Create A Windows System NFO and OHCI Report for Tech Support ?

If you are using a Mac running OS X then please send a System Profile instead:
http://presonus.zendesk.com/entries/27935814-How-Do-I-Create-a-Mac-System-Profile-for-Tech-Support-

Your tech support agent will be able to begin troubleshooting your FireWire interface after being provided with the following two files which contain detailed information about your system's configuration:

  • System Information ( *.NFO ) file
  • OHCI Report (contains info about your specific FireWire card's chipset )

 

PLEASE NOTE: If you own PreSonus hardware, you will need to have your PreSonus hardware attached to the computer by USB or FireWire and powered on when you do this.

 

I) System Information ( .NFO) File:


To access your PC’s System Information on Windows 7 and Windows 10
1. Click Start > All Programs > Accessories > System Tools > System Information
2. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to this email.

To access your PC’s System Information on Windows 8:
1. Go to the the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to this email.

 

II) OHCI Report:

This program scans your computer in order to determine whether or not the firewire card on the computer is compatible with our interfaces.

Download the following OHCI tool:

OCHI Tool 

 

- Run the downloaded ohciTool.exe file and click the "Scan Now" button

- Take a screen shot of the results and attach that to your support ticket

***If the first link does not give back any results then please use this second link***

 

 

Please Note: Do not Check any of the Boxes Prior to running the OCHI Report. This will restrict the restrict the report from being run properly and showing all necessary data.

 

 

 

Was this article helpful?
13 out of 20 found this helpful
Have more questions? Submit a request
Powered by Zendesk