PreSonus Product Service and Support
Guide for Consumers
Both Hardware and Software-based concerns or Technical Support needs are best addressed by creating a Technical Support request within your personal my.presonus.com account.
A PreSonus Technical Support representative will work with you to determine the nature of the concern and will then advise you accordingly.
If field repair is advised, FMIC has established a network of independent Authorized PreSonus Service Centers for both in and out of Warranty service. The PreSonus Dealer from whom the product was purchased may also be authorized for Warranty service and should be the first point of contact when service of any kind is required for a PreSonus brand hardware product.
PreSonus Service partners are listed at presonus.com, or you may obtain location information by speaking with the FMIC Gear Advisor team at 800-856-9801, or via email sent to consumerrelations@fender.com.
Field Serviceable products may be repaired, in or out of Warranty.
Non-Field Serviceable products are simply exchanged, should they fail under the applicable Warranty. You may contact the FMIC Gear Advisor Team, at 800-856-9801 or via email sent to consumerrelations@fender.com for in warranty
exchange assistance.
For In-warranty service or exchange, the product’s retail purchase receipt must be presented as proof of Warranty coverage.
Repaired at FMIC Authorized Service Center
Series III AVB Ecosystem | ||||
---|---|---|---|---|
SL 16R | SL 32SX (24) | AVB-D16 (BR Only) | SL 24R | EarMix 16m (BR Only) |
SL 32R | SL 32S (32) | NSB Series (BR Only) | SL 32SC (16) | SW5E (BR Only) |
PA Speakers/Legacy Mixers | ||||
---|---|---|---|---|
ADL700 | SLM 16.4.2AI | SLRM 32AI | AIR Series PA Speakers | SLM24.4.2AI |
CDL Series PA Speakers | SLM 32.4.2AI | SLRML 32AI | SL 16.0.2 USB | SLRML 16AI |
ULT Series PA Speakers | SLRM 16AI |
Non-Field Serviceable Products
All Accessories and Mics | HP2 | Sceptre 6 | ATOM Series | iOStation 2|4 |
Audiobox USB – ALL | Microstation BT | Sceptre 8 | BlueTube DP v2 | Monitor Station V2 |
Central Station Plus | Quantum Interfaces (All) | SL AR8C | Eris Speakers (All) | RC500 |
SL AR12C | SL AR16C | Studio Interfaces | Faderport V2 | R65(V2) |
R80(V2) | Temblor-T10/T8 | HP4 V2 | Studio Channel | TubePre V2 |
All Headphones | HP60 |
Thank you for your support of PreSonus products!