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Warranty and Repair Information for PreSonus Hardware for Customers in the U.S., Canada, Mexico, Central and South America

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PreSonus Product Service and Support
Guide for Consumers

 

  Both Hardware and Software-based concerns or Technical Support needs are best addressed by creating a Technical Support request within your personal my.presonus.com  account.

 

  A PreSonus Technical Support representative will work with you to determine the nature of the concern and will then advise you accordingly.

 

If field repair is advised, FMIC has established a network of independent Authorized PreSonus Service Centers for both in and out of Warranty service.  The PreSonus Dealer from whom the product was purchased may also be authorized for Warranty service and should be the first point of contact when service of any kind is required for a PreSonus brand hardware product.

 

PreSonus Service partners are listed at presonus.com, or you may obtain location information by speaking with the FMIC Gear Advisor team at 800-856-9801, or via email sent to consumerrelations@fender.com

 

Field Serviceable products may be repaired, in or out of Warranty.

 

Non-Field Serviceable products are simply exchanged, should they fail under the applicable Warranty. You may contact the FMIC Gear Advisor Team, at 800-856-9801 or via email sent to consumerrelations@fender.com for in warranty
exchange assistance.

 

For In-warranty service or exchange, the product’s retail purchase receipt must be presented as proof of Warranty coverage.

 

 

Repaired at FMIC Authorized Service Center

Series III AVB Ecosystem
SL 16R SL 32SX (24) AVB-D16 (BR Only) SL 24R EarMix 16m (BR Only)
SL 32R SL 32S (32) NSB Series (BR Only) SL 32SC (16) SW5E (BR Only)
PA Speakers/Legacy Mixers
ADL700 SLM 16.4.2AI SLRM 32AI AIR Series PA Speakers SLM24.4.2AI
CDL Series PA Speakers SLM 32.4.2AI SLRML 32AI SL 16.0.2 USB SLRML 16AI
ULT Series PA Speakers SLRM 16AI      

Non-Field Serviceable Products

All Accessories and Mics HP2 Sceptre 6 ATOM Series iOStation 2|4
Audiobox USB – ALL Microstation BT Sceptre 8 BlueTube DP v2 Monitor Station V2
Central Station Plus Quantum Interfaces (All) SL AR8C Eris Speakers (All) RC500
SL AR12C SL AR16C Studio Interfaces Faderport V2 R65(V2)
R80(V2) Temblor-T10/T8 HP4 V2 Studio Channel TubePre V2
All Headphones HP60      

 

 

Thank you for your support of PreSonus products!

 

 

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