Knowledge Base


Quantum: Connecting to Windows 10 computer

Published June 26, 2017

Updated 28th April 2021 and April 18th, 2023. 


The motherboard on your PC must natively support Thunderbolt. This is required because the Thunderbolt Add-On card is just a repeater for the onboard connections.

Putting a Thunderbolt Add-on card into a system that does not have native Thunderbolt support on the motherboard will not work.

Make sure to look for the details on the system specs that it includes Thunderbolt support.

Thunderbolt motherboards (and laptops) manufactured as early as 2016 may feature Thunderbolt 3 which uses the USB-C type connector. To connect this to Quantum (or other Thunderbolt 2 devices), we recommend using the StarTech Thunderbolt 3 to Thunderbolt 2 Adapter. We do not recommend using the Apple Thunderbolt 3 to Thunderbolt 2 Adapter on a PC Desktop / Laptop as it may not work. We have found that Dell systems do not respond well to the Apple TB3 / TB2 Adapter. 


As of 2022 Thunderbolt 4 started to appear on PC motherboards and laptops. 

Intel states that Thunderbolt 2 is not supported while connected to Thunderbolt 4 controllers.


Read more from the official Intel site here:


The Quantum 2626 which is a Thunderbolt 3 interface is unaffected by this issue. 


For those that are interested, we have found that Apple Silicon Thunderbolt 4 enabled systems do support Thunderbolt 2. The reason for this appears to be that Intel left implementation of Thunderbolt to the motherboard manufacturers. While PC Motherboard and System makers like HP, Dell, ASUS, Gigabyte, etc have decided to not support Thunderbolt 2 with Thunderbolt 4 hosts, Apple has decided to implement dual Thunderbolt controllers allowing for backwards compatibility. 


Quantum 2626 customers that are having crashing issues on Windows 10 or 11, please make sure you are using Universal Control 4.1 (released April 18, 2023) or later with Windows 10 20H1 or Windows 11 22H2 or later.


Please contact PreSonus Technical Support by creating a Support Ticket at for further assistance.

>How to create a support ticket<



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