When connecting the Studio Pro Remote app to Fender Studio Pro 8, if you experience connection failures or receive the error "Connecting to this version is not supported," use the following steps to resolve the issue.
Verify that the Studio Pro Remote app is updated to the latest version:
- Android : https://play.google.com/store/apps/details?id=com.presonus.dawremote&hl=en_US
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Apple iPad: https://apps.apple.com/us/app/studio-pro-remote/id988444520
- Compatibility: iPad | Requires iPadOS 15 or later.
- Apple Vision: Requires visionOS 1.0 or later.
Windows Troubleshooting:
1. Open Studio Pro and go to Studio Pro >Options>General>Network and check the box to "Allow remote control apps to discover this DAW."
2. Make sure that you are updated to the latest version of Studio Pro.
3. Go into your Windows Firewall in the Windows Control Panel and click on "Advanced Settings." Delete all inbound rules for all versions of Studio Pro that might appear in this window. You can then open Studio Pro and allow access for private and public networks when prompted.
*If you are using a 3rd-party firewall (Antivirus), please try disabling it to see if this is where you are having a problem. If you need to manually configure inbound connections, please set this to allow inbound access on all TCP and UDP ports for Studio Pro.exe. This would be C:\Program Files\Fender\Studio Pro\Studio Pro.exe
4. Test with the Studio One Remote app for Windows:
- Go to https://www.fender.com/products/fender-studio-pro, scroll down the page to the Downloads > Software section, and click the Windows or Windows Arm download link.
Windows: Install it on the same Windows machine that you are trying to remote into and see if you can connect. If this works for you, then you know that you have a networking issue.
5. In the event that you may have a corrupt user profile on your system that may be affecting the Windows Firewall, please try creating a new admin user profile, log into that account, and test for the issue there.
6. In the event that you are using a router/modem that was provided to you by your ISP(Internet Service Provider), please contact your ISP and have them allow UDP packets as well as access to other machines on the network. They should be able to set this up for you. Sometimes, they will have to put your modem/router into bridging mode, thus allowing you to use your own router. The UDP port that Studio Pro uses is UDP 47809.
7. If none of the above helps, please confirm you are updated to the latest version of Studio Pro and try removing your settings files from the program. Here are instructions:
A. Go to Help>Open Settings folder.
B. Copy the contents of the folder over to a folder on your desktop.
C. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder. (If on a monthly plan, ignore the license, only keep the Extensions Folder).
D. Open S1 and go to Studio Pro >Options to reconfigure your settings.
E. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio Pro >Sound Sets.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio Pro >Sound Sets.
*If you've created custom plugin folders in the browser and don't want to lose those after the refresh, copy the file PluginPresentation.settings from the backup folder in step B back to the settings folder before launching Fender Studio again. Or quit Fender Studio anytime later and copy it back there.
*If you want to keep your Recent Files menu listings and Recent Files Start Page listings, copy the file RecentDocuments.settings from the backup folder in step B back to the settings folder before launching Fender Studio again. Or quit Fender Studio anytime later and copy it back there.
macOS Troubleshooting:
1. Open Studio Pro and go to Studio Pro >Preferences>General>Network and check the box to "Allow remote control apps to discover this DAW."
2. Make sure that you are updated to the latest version of Studio Pro.
3. On macOS Sequoia and higher, open System Settings, click Privacy & Security in the left sidebar, and select Local Network on the right. Under "Allow the applications below to find and communicate with devices on your local network," ensure Studio Pro or Studio One is enabled; if already enabled, toggle it off and back on to reset the permission.
4. Go into your Firewall for your Mac operating system. This is located under your System Preferences>Security & Privacy. Click the "Firewall" tab and then click the padlock to enter your password and allow changes. Under the Firewall Options, make sure that Studio Pro is configured to "Allow Incoming Connections." Please check the option to "Automatically allow signed software to receive incoming connections."
- Do NOT enable stealth mode.
- Do NOT check the box to "Block all incoming connections."
5. In the event that you may have a corrupt user profile on your system that may be affecting the remotes connection, please try creating a new admin user profile, log into that account, and test for the issue there.
6. In the event that you are using a router/modem that was provided to you by your ISP(Internet Service Provider), please contact your ISP and have them allow UDP packets as well as access to other machines on the network. They should be able to set this up for you. Sometimes, they will have to put your modem/router into bridging mode, thus allowing you to use your own router. The UDP port that Studio Pro uses is UDP 47809.
7. If none of the above helps, please confirm you are updated to the latest version of Studio Pro and try removing your settings files from the program. Here are instructions:
A. Go to Help>Open Settings folder.
B. Copy the contents of the folder over to a folder on your desktop.
C. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder. (If on a monthly plan, ignore the license, only keep the Extensions Folder).
D. Open S1 and go to Studio Pro > Preferences to reconfigure your settings.
E. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio Pro >Sound Sets.
*If you've created custom plugin folders in the browser and don't want to lose those after the refresh, copy the file PluginPresentation.settings from the backup folder in step B back to the settings folder before launching Fender Studio again. Or quit Fender Studio anytime later and copy it back there.
*If you want to keep your Recent Files menu listings and Recent Files Start Page listings, copy the file RecentDocuments.settings from the backup folder in step B back to the settings folder before launching Fender Studio again. Or quit Fender Studio anytime later and copy it back there.
Known Issues:
***We have heard reports that Virtualbox Network interfaces will not work with Studio Pro Remote. If you have Virtualbox installed on your system, do the following:
- Go to Windows Settings > Network & Internet > Change adapter options
- Now disable all VirtualBox interfaces by right-clicking on them and selecting "Disable" in the context menu.
***We have seen a scenario with the MOTU 16a audio interface that uses the web-based control panel. This device will take over the UDP ports if it is turned on and not allow Studio Pro Remote to connect to the machine. If you run into this, here is the workaround:
1. Turn off the MOTU interface and close the browser window that it connects to.
2. Open Studio Pro and connect using Studio Pro Remote.
3. Once you are connected, you can then turn on your MOTU interface and connect to the browser control panel that it uses.
4. You can then select the device as your audio interface in Studio Pro and you should be all set.
***When virtual machine software like HyperV/Virtualbox is installed on Windows 11, additional virtual network interfaces can affect network communication between the Studio Pro Remote app and Studio Pro.
We have had reports that disabling the option for "Connect a host virtual adapter to this network" in the VMWare control panel will resolve problems with S1 Remote not connecting.
1. Verify that the ethernet/wireless interface has the lowest metric (default value is 25) . Network interfaces are prioritized by their lowest metric. Open Powershell(Windows) and run:
get-netipinterface | sort interfacemetric2. If any virtual network interface is listed with a lower metric (typical value is 15), you need to adjust the interface metric for ethernet/wireless interface to a lower value (for example a value of 10). Open Powershell(Windows) and run:
get-netadapter ethernet | set-netipinterface -interfacemetric 103. Studio Pro should now be listed in the Studio Pro Remote app.
(In case you need to restore the original metric for the ethernet/wireless interface). Open Powershell(Windows) and run:
get-netadapter ethernet | set-netipinterface -automaticmetric enabled