Knowledge Base


StudioLive Series III - Why won't the Firmware .IMG file run on my computer?

Published November 3, 2021


Why won't the Series III Firmware (.IMG) file run on my computer?


The .IMG file is the firmware file-type that the StudioLive Series III mixers use.
It will not open on the computer as it is meant to be loaded onto the StudioLive through Universal Control or SD Card.


On Windows, the IMG file is found in the firmware ZIP download.

For Mac, your Mac may have automatically "unzipped" the firmware folder when it was downloaded.

The IMG file will be in the unzipped folder.


When logged into the StudioLive's "Device Settings" in Universal Control, drag-and-drop the .IMG file into the "version info" section to begin the update.


Updating is further described here:

>PreSonus StudioLive Series III - 3 Ways To Update your Firmware

>StudioLive Series III Console - Firmware Update

>StudioLive Series III Rack mixer - Firmware Update



Please contact PreSonus Technical Support by creating a Support Ticket at for further assistance.

>How to create a support ticket<

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