Knowledge Base


Problem with blank screens in My PreSonus or PreSonus Sphere/web browser issues

Published September 21, 2021


If you are having a problem with your My PreSonus or PreSonus Sphere account showing up with a blank screen, or if you are having other browser-related issues, please refer to the troubleshooting steps below.


1.  In the address line of your browser, please type the following URL for My PreSonus or PreSonus Sphere respectively. 


This will end your session and give you the option to log back into your account.  


2.  Try using a different browser.  We recommend Google Chrome.


3.  Clear the cache in your browser or try running the browser in "Incognito" mode.


4.  Disable any 3rd-party add-ons or extensions in your browser.


5.  Try disabling or uninstalling any 3rd-party security software that you might have running on your system.




To report any issues, please contact PreSonus Technical Support by creating a Support Ticket at for further assistance.

>How to create a support ticket<



Was this article helpful?
2 out of 6 found this helpful
Powered by Zendesk