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Problem with blank screens in My PreSonus or PreSonus Sphere/web browser issues

If you are having a problem with your My PreSonus or PreSonus Sphere account showing up with a blank screen, or if you are having other browser-related issues, please refer to the troubleshooting steps below.

 

1.  In the address line of your browser, please type the following URL for My PreSonus or PreSonus Sphere respectively.

 

my.presonus.com/logout  

 

sphere.presonus.com/logout 

 

This will end your session and give you the option to log back into your account.  

 

2.  Try using a different browser.  We recommend Google Chrome.

 

3.  Clear the cache in your browser or try running the browser in "Incognito" mode.

 

4.  Disable any 3rd-party add-ons or extensions in your browser.

 

5.  Try disabling or uninstalling any 3rd-party security software that you might have running on your system.

 

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