Knowledge Base


Deregister a Hardware Product

Published July 21 2021


If you have sold, gifted or are returning a device to a retailer and need to remove the registration of that hardware from your user account, please do the following:


Log into your account at




Select products from the menu bar at the top of the home page




Select hardware from the options on the left side of the screen




Click on the product you wish to deregister




Under the serial number you will see a red box that says "Deregister". Click this box. 




A pop up will appear asking you to confirm. Click 'Ok". This will remove this registration from your account. 





Please contact PreSonus Technical Support by creating a Support Ticket at for further assistance.

>How to create a support ticket<



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