If you run into an error that says that PreSonus Sphere is expired, and you are certain that you did not cancel your account, or stop or miss a payment, please follow the instructions below:
***Please make sure that the date on your computer is correct.
Please go into C:\ProgramData\PreSonus\Subscription and delete your subscription.license file. You can then re-open Studio One 5 and activate once more. Here is an article from Microsoft with instructions on showing hidden files and folders, being that "Program Data" is a hidden folder.
Go into Macintosh HD (Your system drive)/Users/Shared/Library/Application Support/PreSonus/Subscription and delete the subscription.license file. You can then re-open Studio One 5 and activate once more.
***Please note: We have seen the license call to our server be blocked by the Windows firewall or a 3rd-party firewall. If you uninstall Studio One, this will remove the firewall entries. When you re-install, you will prompted to allow access. Please do so.