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Error message stating that PreSonus Sphere has expired

If you run into an error that says that PreSonus Sphere is expired, and you are certain that you did not cancel your account, or stop or miss a payment, please follow the instructions below:

 

Windows 10:

Please go into C:\ProgramData\PreSonus\Subscription and delete your subscription.license file.  You can then re-open Studio One 5 and activate once more.  Here is an article from Microsoft with instructions on showing hidden files and folders, being that "Program Data" is a hidden folder.  

https://support.microsoft.com/en-us/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

 

macOS:

Go into Macintosh HD (Your system drive)/Users/Shared/Library/Application Support/PreSonus/Subscription and delete the subscription.license file. You can then re-open Studio One 5 and activate once more.

 

***Please note:  We have seen the license call to our server be blocked by the Windows firewall or a 3rd-party firewall.  If you uninstall Studio One, this will remove the firewall entries.  When you re-install, you will prompted to allow access.  Please do so.

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