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Why am I receiving an error message when activating Studio One that asks me to log into my.presonus.com and agree to the most recent terms of use?

***Before you do anything, you will want to log into your my.presonus.com account and verify that you have entered a first and last name.  Click the "Edit Profile" button to view the account information.  

 

When creating a PreSonus account at my.presonus.com, a pop up window will appear asking you to review the most recent terms of use and agree to them.  The window looks like the picture below.

new_account.png

You must check the box that you have read and agree to the PreSonus Terms of Use after reading them.  It is possible that you have a pop-up blocker in your web browser that has blocked this window, or you closed this box when creating your account.  If you skip this window, you will receive the following error in Studio One, when you try to activate.

login_error_credentials.png

In the event that you have run into this situation, you will need to log into your my.presonus.com account and click the link to "Review the Updated PreSonus Terms of Use."  This link is in a yellow bar at the bottom of the screen.  Here is a picture of this window.

yellow_bar.png

Once you click the link to "Review the Updated PreSonus Terms of Use" in the yellow bar at the bottom of the window, you will want to read and agree to the terms of use.  Once you have done so, you can re-open Studio One and activate without getting the error message.

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