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Problem with Studio One requiring that you activate the software every time that you reboot your computer.

If you find that you are not tying your Microsoft Product Key to a Microsoft account, per the information in the article below, please scroll down below the dotted line and follow those troubleshooting steps.

 

It has recently come to our attention that computers that have their Microsoft Windows 10 Product Keys linked to a Microsoft account are experiencing a problem which requires that they activate Studio One after each reboot. To verify if your computer has this configuration, you will want to type “Activation” into Cortana and open the Activation System Settings Window. At the top of that window, to the right of “Activation,” you will see the status of your activation. If it says “Windows is activated with a digital license linked to your Microsoft account,” Then you are dealing with the configuration that causes this issue. This functionality has been around for a while with Windows 10, but this just started becoming a problem after the Fall Creators Update from Microsoft. Here is an article from Microsoft that explains how to troubleshoot the activation window due to hardware changes on your computer. 

https://support.microsoft.com/en-us/help/20530/windows-10-reactivating-after-hardware-change 

If you are unable to resolve the issue with the troubleshooting steps in the above article, you can create a new user profile on your computer to get around the issue. When creating the new user profile, make sure that you do NOT link it to an email address in any way. You will simply want to create a new local account and choose the option that reads “I don’t have this person’s sign-in information.” You can then choose to “Add a user without a Microsoft account.” Once you have created the new account, give your system a reboot and log into the new account. You will be prompted to activate Studio One the first time that you open it, but it should not prompt you to activate after a reboot any longer, provided that you are logging into the new account that is not linked to a Microsoft account. Here is an article from Microsoft that explains how to create a new user account on Windows 10 that is not linked to a Microsoft account. 

https://support.microsoft.com/en-us/help/4026923/windows-create-a-local-user-or-administrator-account-in-windows-10 

This issue has been logged with our development team in hopes that it might be resolved in a future update to Studio One or a future Microsoft update. You will want to check the release notes of future builds of Studio One to see if it has been addressed.

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If the information above does not resolve your issue or is not the scenario that you are dealing with, below you will find a few scenarios that can also cause this problem.

1.  Disabling a network card.  If you disable a network card, the mac address for that card is no longer visible to the system and can cause Studio One to ask you to activate each time you reboot.  Rather than disabling the network card, you may want to unplug the Ethernet cable or disconnect from your wireless network.  

2.  VPN software can also cause this issue.  If you have any 3rd-party VPN software installed on your system, please try uninstalling it.  You may need to activate once more after uninstalling, but should resolve the issue after rebooting the machine.

3.  Changes in your computer's hardware can also require that you re-activate Studio One.

4.  Follow the steps in the following article to completely remove any PreSonus credentials from your system.  

http://support.presonus.com/entries/68870180-Studio-One-3-Invalid-Login-and-Email-Error-

5.  Networking issues can also create a problem in this scenario.  Please try disabling any 3rd-party software firewalls, connect directly to your modem, thus bypassing any 3rd-party networking equipment, and test for the issue once more.  On a few rare occasions, we have seen a failing modem create this issue.  If you are able to narrow it down to a failing modem, you will want to contact your ISP to have it swapped out.  The failing modem is very rare for this problem, but we have seen it happen.

6.  Remove the user.license file from your machine and remove the activation for that computer from your my.presonus.com account.  You can then activate again.  Here are instructions for Windows and Mac respectively:

 

Windows:

a.  Open Studio One and go to Help>Open Settings folder.  Close Studio One with the settings folder open.  Delete the user.license file out of the settings folder and keep Studio One closed.

b.  Go into C:\ProgramData\PreSonus\Studio One 3 and delete the user.license file there.  Program Data is a hidden folder, so you will need to show hidden files and folders on your system to be able to see it.  Here is an article from Microsoft that explains this process.

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

c. Log into your my.presonus.com account and go to My Products>Software>Studio One and click the link to "manage activations."  Here you can remove all activations for that computer.

d.  Try doing an offline activation at this point with the information in the following article.

http://support.presonus.com/entries/68919370--4-Studio-One-3-Software-Activation-Offline-Computer-

Mac:

a.  Open Studio One and go to Help>Open Settings folder.  Close Studio One with the settings folder open.  Delete the user.license file out of the settings folder and keep Studio One closed.

b.  Go into Users/Shared/Library/Application Support/PreSonus Software/Studio One 2 or 3 and delete the user.license file from this location.

c.  Log into your my.presonus.com account and go to My Products>Software>Studio One and click the link to "manage activations."  Here you can remove all activations for that computer.

d.  Try doing an offline activation at this point with the information in the following article.

http://support.presonus.com/entries/68919370--4-Studio-One-3-Software-Activation-Offline-Computer-

 

 

 

 

 

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