If you are trying to connect to Studio One 7 using the Studio One Remote app and you are receiving an error that "Connecting to this version is not supported," or the app will not connect at all, you will need to take a look at the following steps:
Windows Solutions:
1. The most common reason why we see this issue is if you are using a modem/wireless router that was provided to you by your ISP. In the event that you are using a router/modem that was provided to you by your ISP, you will want to call your ISP and have them allow UDP packets as well as access to other machines on the network. They should be able to set this up for you. Sometimes, they will have to put your modem/router into bridging mode, thus allowing you to use your own router. The UDP port that Studio One uses is UDP 47809.
2. Go into your Windows Firewall in the Windows Control Panel and click on "Advanced Settings." Delete all inbound rules for all versions of Studio One that might appear in this window. You can then open Studio One and allow access for private and public networks when prompted.
*If you are using a 3rd-party firewall (Antivirus), please try disabling it to see if this is where you are having a problem. If you need to manually configure inbound connections, you will want to allow inbound access on all TCP and UDP ports for Studio One.exe. This would be C:\program files\presonus\studio one (version number)\studio one.exe
3. In the event that you may have a corrupt user profile on your system that may be affecting the Windows Firewall, please try creating a new account, log into that account, and test for the issue there.
4. Download the Studio One Remote for Windows app from the following link (If you are on Android, download from Play Store. If you are on an Apple device, please download from the Apple App Store)...
https://www.presonus.com/products/Studio-One-Remote/downloads
Install it on the same Windows machine that you are trying to remote into and see if you can connect. If this works for you, then you know that you have a networking issue. If it does not work for you, please make sure that you are updated to the latest version of Studio One and try removing your settings files from the program. Here are instructions:
a. Go to Help>Open Settings folder.
b. Copy the contents of the folder over to a folder on your desktop.
c. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder. (If you are using Presonus Sphere, please ignore deleting the user.license).
d. Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.
e. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.
5. Open Studio One and go to Studio One>Options>General>Network and check the box to "Allow remote control apps to discover this DAW."
macOS:
1. Go into your Firewall for your Mac operating system. This is located under your System Preferences>Security & Privacy. Click the "Firewall" tab and then click the padlock to enter your password and allow changes. Under the Firewall Options, make sure that Studio One is configured to "Allow Incoming Connections." You will want to check the option to "Automatically allow signed software to receive incoming connections." Do NOT enable stealth mode. Do NOT check the box to "Block all incoming connections."
2. Make sure that you are updated to the latest version of Studio One.
3. Make sure that you have downloaded and installed the latest version of the Studio One Remote app from the Apple App Store.
4. The most common reason why we see this issue is if you are using a modem/wireless router that was provided to you by your ISP. In the event that you are using a router/modem that was provided to you by your ISP, you will want to call your ISP and have them allow UDP packets as well as access to other machines on the network. They should be able to set this up for you. Sometimes, they will have to put your modem/router into bridging mode, thus allowing you to use your own router. The UDP port that Studio One uses is UDP 47809.
5. Try removing your settings from the program.
a. Go to Help>Open Settings folder.
b. Copy the contents of the folder over to a folder on your desktop.
c. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder.
d. Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.
e. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.
6. Open Studio One and go to Studio One>Preferences>General>Network and check the box to "Allow remote control apps to discover this DAW."
Known Issues:
***We have heard reports that Virtualbox Network interfaces will not work with Studio One Remote. If you have Virtualbox installed on your system, do the following:
Go to Windows Settings > Network & Internet > Change adapter options
Now disable all VirtualBox interfaces by right-clicking on them and selecting "Disable" in the context menu.
***We have seen a scenario with the MOTU 16a audio interface that uses the web-based control panel. This device will take over the UDP ports if it is turned on and not allow Studio One Remote to connect to the machine. If you run into this, here is the workaround:
1. Turn off the MOTU interface and close the browser window that it connects to.
2. Open Studio One and connect using Studio One Remote.
3. Once you are connected, you can then turn on your MOTU interface and connect to the browser control panel that it uses.
4. You can then select the device as your audio interface in Studio One and you should be all set.
***When virtual machine software like HyperV/Virtualbox is installed on Windows 10, additional virtual network interfaces can affect network communication between the Studio One Remote app and Studio One 4.
We have had reports that disabling the option for "Connect a host virtual adapter to this network" in the VMWare control panel will resolve problems with S1 Remote not connecting.
1. Verify that the ethernet/wireless interface has the lowest metric (default value is 25) . Network interfaces are prioritized by their lowest metric. Open Powershell and run:
get-netipinterface | sort interfacemetric
2. If any virtual network interface is listed with a lower metric (typical value is 15), you need to adjust the interface metric for ethernet/wireless interface to a lower value (for example a value of 10). Open Powershell and run:
get-netadapter ethernet | set-netipinterface -interfacemetric 10
3. Studio One should now be listed in the Studio One Remote app.
(In case you need to restore the original metric for the ethernet/wireless interface). Open Powershell and run:
get-netadapter ethernet | set-netipinterface -automaticmetric enabled