Article Updated - 11/29/2016
The firmware in FaderPort's made after 2011 have firmware version 1.3.8. That is the last version and is the only version needed for these FaderPorts. There is no need to do a firmware update. Please register your Faderport at my.presonus.com, we have setup our system to indicate if an update is needed for your registered Faderport, an installer will appear in the downloads are for your device. If there are no downloads visible, then your device is up to date and no update is needed.
The FaderPort is a class-compliant USB MIDI device with a power adapter to provide power to the motorized fader. For a long time we included a CD in the box that included a firmware updater, a DAW profile support installer and a manual.
The software on the disc is out of date, Running the firmware update in 1.3.5 on a unit with 1.3.8 firmware will downgrade the firmware rendering the motorized fader inoperable. Running the 1.3.8 firmware updater would restore that functionality.
We recently removed the CD that came in the box for the FaderPort as well as removed the 1.3.8, 1.3.5 and 1.2 installers off the website due to the number of problems it has been causing for customers that were inadvertently downgrading their firmware.
Some of DLLs included in the DAW profiles for FaderPort were not installing to the correct folders or were no longer compatible with current DAWs. We have updated our knowledge base with additional articles for each DAW on how to setup the FaderPort that replaces the information in the manual and provides additional information not found in the original document.
If you believe you still need the installer, please register your Faderport at My PreSonus and check to see if you have an applicable download as mentioned before. You are welcome to log a support ticket with the issue you are having so we can assist you. Once we have vetted your issue, if we deem the software updater necessary, then we will resolve this on a case by case basis.