To reset the password once you have logged in to the account please do the following:
• Log in http://my.presonus.com
• Click on the TAB in your account entitled "Profile" once logged in.
• Select the link entitled Password.
• Enter your Current Password, then enter the new password, confirm that by entering the NEW PASSWORD again and then click on the "Change Password" button.
To report any issues, please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.