To reset the password once you have logged in to the account please do the following:
• Log in http://my.presonus.com
• Click on the TAB in your account entitled "Profile" once logged in.
• Select the link entitled Password.
• Enter your Current Password, then enter the new password, confirm that by entering the NEW PASSWORD again and then click on the "Change Password" button.
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To report any issues, please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.
>How to create a support ticket<