Published June 13, 2014
In some cases, you may have forgotten your username and/or password you use to access your user account.
In the case that you can not remember your username and/or password, you can request that information be sent to the email we have on file in that user account. So provided the email is still accessible, submit a request for username/password retrieval here:
• The username on file, and a temporary password will be created and sent to the email placed in the request form at the link above.
• Once the email is retrieved, note the username and temporary password, use that to log into your account. Upon a successful log in to your account, you will then be able to change the password to a desired password from the temporary password that was automatically created by the automated system.
See the following link for instructions on how to reset the password once logged into your user account:
To report any issues, please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.