Knowledge Base


Contacting PreSonus Support and Hours of Operation

PreSonus Support Hours of Operation:

Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time (CST).

( If you are trying to reach us by phone, you will need to call during these hours of operation. )

Phone Support is available for US Customers ONLY


Customers outside of the USA should contact their National or Regional Distributor for Telephone Support. A list of international distributors is provided here.


Studio One and Notion Support:

  • Studio One and Notion product support is provided via email only. 
  • Please submit a support request here
  • Support for Studio One Free (Prime) and Demo versions is limited. We also suggest you review the  Studio One Community Forum

 If you are attempting to contact Tech Support after hours or prefer to reach out for assistance via email, Please submit a support ticket.

**Typically the response time for an email is less than 48 hours, unless the support request was submitted after hours, or over the weekend, during a holiday. We respond to each email request in the order that they are received and we strive to respond back within 24 hours. 


Need Help? How to Submit a Support Request


Product Repairs: 


Before contacting Support, please check:



For additional information about contacting Support, hours of operation, what is currently supported and what to expect; please refer to our webpage:

Contact Technical Support



 [Related Article] - I have created a support ticket, but not sure how to access it.

 [Related Article] - I have left a Voice Mail for Tech Support, but no one is returning my call.


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