Knowledge Base


PreSonus Technical Support

PreSonus Audio prides itself on providing support for our hardware and software by Support Agents that are not just skilled and knowledgeable Support Techs, but musicians and guys just like you. Providing support is something that we take seriously and strive to improve daily by making changes and improvements to our methods as new products, tools, and technologies become available to us.


Support and assistance is available in several ways:


1) Contacting Support via email:

Emails can be submitted by either creating a support ticket within your account or going to:

*Note that you must be a registered user and your product must be registered to submit an online support request.

Click here to submit a support request

Need to register?

Please go to:

Can't locate your registered products?

Please go to:


2) Knowledge Base:

A collection of articles and most popular or Frequently Asked Questions as well as video tutorials and links to training materials.


3) Community Based User Forums:

A place to connect and reach out to other similarly minded people who ask questions, share personal knowledge and help one another out with issues, gain knowledge and share ideas. 

*please note that this is a community based forum rather than a place to get swift support for your issue via a support technician and should you have an immediate issue or support question please consider placing a support ticket in and or giving us a call.


4) Telephone Support:

Note that your product must be registered to receive telephone technical support.

PreSonus Phone Support is available to customers in the USA on Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time (CST).+1-225-216-7887

Before contacting Support, please check the Knowledge Base for solutions to commonly asked questions.

Customers outside of the USA should contact their national or regional distributor for telephone support. A list of international distributors is provided here.

Please check this list to see if your product is eligible for phone support listed on this page:


**Please note: Studio One assistance is provided via Email Support only.

                       - To submit a support request, please go to


5) PreSonus Answers Community Group [ HERE ]




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