Welcome to the PreSonus Family!
So, you have just purchased a PreSonus product and now it is time to get Studio One installed and running? Maybe you purchased an Upgrade and are having difficulty?
Did you know that we have a Studio One Knowledge Base? Click [HERE]
This is where Tech Support provides all sorts of useful information and step-by-step Guides on how to create an account, register, download, install, activate and upgrade Studio One.
Before we get to the articles there are some commonly missed points of information that you should be aware of:
Brand New to the PreSonus Family?
- Take a moment to create a new account and register your product(s) [ ARTICLE ]
Looking for your included software with your recent hardware purchase?
- Take a moment to register your hardware [ ARTICLE ]
Need to Register your recent Software Purchase?
- take a moment and review this [ ARTICLE ]
Purchased Software via our WebStore and just need to Activate?
- Take a moment to review this [ ARTICLE ]
Some Information about Product keys and Activation Keys:
It is a 28-digit key code in the following format: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (where "X" can be either a letter or number).
NOTE: There are no zero's (0) or one's (1) in Studio One Product Keys. If you encounter a digit that resembles either, it will be a lower-case "O" (Oscar) or a lower-case "L" (Lima). Entering a zero (0) or one (1) or not including the dashes (-) after every 4th digit will yield an error message from the registration server stating: "Product Key Invalid".
It is a 16-digit code in the following format: XXXX-XXXX-XXXX-XXXX (where "X" can be either a letter or number).
Many new customers get confused by this code. It is ONLY used for instances where the user is attempting to perform an OFFLINE ACTIVATION of Studio One software (on a computer that has NO INTERNET connection!). If your computer system has internet connectivity, you do NOT need to worry about this code!
Note: This code it generated per user computer and is not listed in any physical material that we provide. Please refer to the online and offline activation articles on how to locate this information.
Registration Of Software Product Key - One and Done!
Once you have registered your Product Key into your PreSonus User Account, you never have to re-register that key again. This is a common issue that users have and more often than not try to use the product key for the activation key. They are two separate codes. The software is registered into your PreSonus.com User Account once and remains there unless you request a transfer (should you choose to sell it to another person).
To report any issues, please contact PreSonus Technical Support by creating a Support Ticket at My.PreSonus.com/Support for further assistance.
>How to create a support ticket<