Knowledge Base


UC Surface 1.5 Milestone FAQs

Some Common Questions Regarding the UC Surface 1.5 Release:


Q: Can I cascade RM Mixers on a Dante network?

A: Not at this time. The AVB implementation allows us to customize the ways streams are configured and routed under the hood without additional setup required by self-managing the various merged audio streams across the network. Getting the stream management and interaction for the merging implemented on the third party Dante system will take more time and effort.

Q: UC Surface can see my mixer but I can’t connect to it. What’s wrong?

A: The device running UC Surface is not on the same subnet as your AI Console or RM Mixer you are trying to connect to. They must be on the same subnet for connection to occur.


AI Console - (IP Address

UC Surface Device - (IP Address checkmark.png


RM Mixer - (IP Address

UC Surface Device - (IP Address x.png


Q: Can I have two cascaded AI Consoles each control separate RM stageboxes?

A: Yes (unofficially). Although this was not part of the originally intended implementation, it works as far as we have seen, but only with Simple Stagebox Mode. It will NOT work with Remote IO / Monitor mode. We are continuing to test this configuration and will hopefully be able to say soon that we officially support it.


Q: How do Scenes, and Presets work for cascaded RM Mixers?

A: Any Scenes or Presets saved while RM Mixers are cascaded will save parameters for both mixers. They can also be loaded on individual mixers, and conversely, older scenes from individual mixers can be loaded on cascaded mixers. Keep in mind, however, that parameters from Scenes or presets will load only on the channels available in the UC Surface window. So if you have a Scene from cascaded RM Mixers, it will load parameters for only the 32 channels of a single mixer.


Q:  Can I update firmware while RM Mixers are cascaded?

A: No, neither AI Consoles or RM Mixers should be in any kind of cascade or stagebox mode during firmware update. Unexpected results can occur if this is done and there is risk of losing data or rendering your mixer(s) unusable.


Q: Can I cascade my RM Mixers with a firewire cable instead of an ethernet cable?

A: No, cascading for RM Mixers is done over network connection only, in the same way that AI Console cascading is done over firewire only. A firewire connection will be necessary from your Master cascaded RM Mixer to your computer however, if you wish to record.


Q: If I’m cascading an RM16 and an RM32, does it matter which one is the Master mixer?

A: No, either mixer can be the Master cascaded mixer. The only difference will be in the order that inputs are displayed in UC Surface and in your DAW (Master RM channels first, then Slave RM channels).


Q: Why doesn’t UC Surface show cascaded AI Consoles as a single mixer window?

A: The architecture of the AI Consoles differs enough from that of the RM Mixers such that it presented too great of a risk to the stability of the system to implement a single mixer window for them at this time. We will, however,  be evaluating the possibility of implementing this workflow for AI Consoles in the future.


Q: Does QMix-AI see cascaded RM Mixers as a single mixer like UC Surface does?

A: No, currently as with AI Consoles, QMix-AI does not have this functionality implemented. We are working on an updated solution for QMix-AI that will merge cascaded mixers as UC Surface does.


Q: Can I use UC Surface to control an RM configured in Stagebox Mode?

A: In Remote IO / Monitor mode, yes, because in this mode the RM can still be used to set up local monitor mixes and it’s DSP remains active.

In Stagebox (“Simple” Stagebox) mode, no, because it’s DSP is bypassed and it’s Mix Outs are direct reflections of the AI Console outputs.

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