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New Customers: Account Created Via Facebook or Google Sign-In

This applies to customers who are brand new to PreSonus.com who've created their User Account via the Social Media option (Sign In w/ Facebook or Google Account)

FIRST: Please check your associated Email INBOX for the social media platform you used to sign up with (or in some cases, your JUNK/SPAM Folder) for a randomly-generated PreSonus.com ACCOUNT PASSWORD that is automatically generated for you at the point of account creation with us. You will need this to log into your account initially.

The reason this is crucial is that should you fall into the category of customers who are trying to Activate a new install of our Studio One 2 DAW software, one of the first steps after launching the program is the Online Activation process. You will be asked to enter in your (PreSonus.com) Username, Password and Product Key. The Password in question will be the randomly generated one that was emailed to you. Without access to this Password, you will not be able to complete Activation of Studio One 2 software.

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