If you are trying to activate Studio One+ on Windows, and after entering your credentials, the same screen comes back and nothing happens, please follow the steps below to resolve.
Please delete the following 3 files if they exist:
Click the Windows Start button and type %appdata% then hit the [Enter] button to open the Roaming folder.
Find and open the folder PreSonus > Studio One #.
Delete the user.license file from the Studio One # folder.
Go to your C(Main) drive, and enable the view option to show hidden items. This will reveal the ProgramData Folder.
- Open C > ProgramData > PreSonus> Studio One # and delete the user.license file.
- Open C > ProgramData > PreSonus> Subscription and delete the subscription.license file.
Then activate with Studio One+:
- Go to menu Studio One > Studio One Activation (if it launches directly into the activation screen go to step 2) Check the option Activate with Studio One+.
** If you've never run Studio One on this system before, it may launch directly into a log in screen or it may pop up later. If so, be sure to log in with the credentials for this user account - YOUR MY.PRESONUS.COM ACCOUNT EMAIL + this account's password or activation will not work. **
- Click the [Activate] button.