Inside Sales June 14, 2013 • Studio One v2 / Getting Started
New Customers: BEFORE INSTALLING ANY SOFTWARE! Please make sure your computer meets or exceeds the current minimum system requirements.
1. Create a PreSonus User Account on our website: https://my.presonus.com/auth/login
2. Check your email inbox for a Registration email from us. Click on the "User Account Activation" link in that message. NOTE: if you don't see any emails from PreSonus.com in your Inbox, check your SPAM or Junk Mail folder(s). You must activate your user account before you will be able to access the user account.
3. Click on "Register New Software" (link is in blue), a field option will appear below the link, and enter the 28-Digit Product Key from the inner trifold panel of the Studio One disc case for those who purchased a hardware device of ours that Studio One software came bundled with, or for customers who purchased an online copy of Studio One, check your email receipt for the 28-Digit Product Key. For some in-store purchases, there are various Dealers who will provide the 28-Digit Product Key on the sales receipt at the point-of-sale.
4. The 28-Digit Product Key will appear in the following format: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (where "X" can be either a letter or number).
NOTE: There are no zero's (0) or one's (1) in Studio One Product Keys. If you encounter a digit that resembles either, it will be a lower-case "O" (Oscar) or a lower-case "L" (Lima). Entering a zero (0) or one (1) or not including the dashes (-) after every 4th digit will yield an error message from the registration server stating: "Product Key Invalid".
5. Once you have correctly entered the 28-Digit Product Key and clicked on "Register" to redeem this registration, the newly registered software should then show up in the list below. Then click on the link entitled "see more details". The installer for your Operating System should be the first button available. Alternately you can click on the Installers tab below to view all the available installers available for the version of software you have just registered.
[Watch the Video] User Account Creation
Proceed to:  Software Install
Gary Jan 22 • Announcements
- We appreciate everyone's feedback as we quickly worked to pinpoint its causation.
THE FIX: Go to System Preferences > Security & Privacy > General. Unlock with password. Check “Anywhere” for “Allow apps downloaded from:” Then launch Capture. The security setting can then be switched back if desired. Once these setting have been changed, prior to relaunching Capture 2 again for the first time. The problem will not occur.
*the next update to Capture 2 will address this issue and the changes to Gatekeeper will not be necessary
Technical Support Jan 8 • Presonus Firestudio Family (Non- StudioLive Board) / Firestudio Family
The adapter does not provide enough power for the FireStudio Mobile to work properly. You must use the external power supply.
The Thunderbolt to FireWire adapter can provide up to 7W of power to devices that are attached by FireWire. This will provide only enough power for the FireStudio Mobile's power light to come on and the audio interface may not function properly. This would affect audio playback, recording, and 48V ( Phantom power for microphones ) functions.
Note: If your issue can't be relieved after connecting the external power supply then perhaps you need to check the FireWire cable that connects the FireStudio Mobile to the Thunderbolt adapter's FireWire 800 port. The following article explains proper FireWire S800 to S400 connectivity: http://support.presonus.com/entries/21234478
Apple Thunderbolt Adapters: Frequently asked questions (FAQ)
Technical Support Jan 6 • AudioBox Family / AudioBox i-Series
Your MIDI keyboard may have a setting that will correct this. Some MIDI keyboards have an external clock setting that must be set to ON to allow the keyboard to receive a MIDI clock source from the iTwo. This is common in certain Yamaha keyboards that have been reported to be problematic when used with the iTwo. If you are experiencing latency or drop outs then you should see if your keyboard has an external clock setting.
The step by step procedure for enabling the external clock source will vary by manufacturer and model. Please check your keyboard manufacturer's documentation for guidance.