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Audiobox VSL Uninstall/Reinstall PC - TS

Jason H. Apr 24 • AudioBox VSL Series

You may have to uninstall and reinstall the Audiobox. First, however, make sure you are using the same usb port used, when you installed the Audiobox driver. If this is the case, try plugging it into another usb port and see if you get better results. If not, proceed to the following: 
Here are some instructions for uninstalling your Audiobox, you should follow this and reinstall the Audiobox drivers from www.presonus.com. When you install it again:
UNINSTALL
1.) Go to your Device Manager:
 a) Open up the Sound, Video, and Game Controllers
 b) Do you see any RED or YELLOW marks?
--If so, Right Click and Uninstall/Remove
 c) Look immediately above the Sound, Video, and Game Controllers, Do you see "OTHER DEVICES"
--If so, open it up and if you see your device or any device with a RED or YELLOW mark next to it, Uninstall/Remove it
 d) Close your Device Manager
2.) Go to Add/Remove Programs
 a) Locate and remove the AudioBox Driver (uninstall)
3.) Close the Add/Remove Programs
4.) Now select your start menu and type in the search area "%appdata%"
 a) This will take you to the roaming folder, now open the PreSonus folder and delete the AudioBox VSL folder.
5.) Go to Presonus.com and download the audiobox driver:
Before you reinstall, make sure you have disabled any virus scanning software and security software, as these will block the driver from installing correctly. After you install the Audiobox you can reenable these softwares. 
INSTALL
1.) Download it, save it, don't try to open it yet.
2.) Find the file on your computer and right click on it. Choose extract.
3.) Go to the new folder that is created and find the "Setup" (application) file. 
4.) Right click on it and choose, "Run as Administrator". 
5.) Proceed through the installation connecting your device when prompted. You may also have to restart your computer.
6.) Find your device again in the Control Panel and ensure it doesn't have a yellow exclamation. Once the PC is back up; test to see if you are passing audio by running Media Player and playing  a song. {Make sure the mixer knob on the audiobox is turned to the 12 o'clock position and that you have speakers or headphones connected to the audiobox)
7.) Once you have determined that the audiobox is passing audio, open up Studio One 
--make sure the audiobox is selected as the audio device
8.) Test the Software, You should be up and running!

Macro Controls : How To --> jpettit123

Jason H. Apr 13 • Studio One v. 2

 Watch both of these great videos by jpettit of our Forums to get more familiar with the exciting, new Macro Control protocol (available via Exchange)

Studio One Free - Getting Started + Additional Information

Jason H. Apr 11 • Studio One v. 2

Most information regarding our newly released Studio One Free is available here:

http://studioone.presonus.com/free/

Some additional things to consider when installing and activating Studio One Free are:

 

  1. No Telephone or Email Technical Support will be made available for users of Studio One Free
  2. During the install process, at the point where the Content is installed, a reference is made to the "user account".  This is a typo, as no user account is created when installing Studio One Free
  3. Windows XP users will require a 3rd party "unpacker" or ".zip" application to unpack the Demo Song
  4. If you decide to try out the DEMO version of Studio One after activating the Free version, Once the 30-Day trial period is over Studio One will revert to the Free version (this is true of any version of Studio One)
  5. Studio One Free is limited to "Stereo" audio input and "Stereo" audio output.

 


 


 


Tech Support Notice: Non-UTP-8 Characters and SL Remote

Jason H. Apr 10 • SL Remote and QMix

4.10.2012
Tech Support Notice:  non-English Characters in iPad’s Name causes SL Remote to not launch.

It has come to the attention of Technical Support that our iOS applications have a bug related to the use of non-UTP-8 characters in the name of iPads (such as Japanese, Korean, Chinese, Cyrillic, etc.) will cause the SL Remote app (and the QMix iPhone app) to crash upon launching the application. The end result is that the application does not launch and iOS returns you to the iOS app screen.  

Our Development Team is aware of the issue. Until a fix is available, we ask that you simply change the device name on your iPad or iPhone using UTP-8 (standard English alphanumeric) characters, to resolve this issue.

To change the name of your iPad please do the following:

1) click the Settings icon
2) click “General”
3) click “About”
4) click “Name”
5) type in a name using only English Alphanumeric characters

To change the name of your iPhone or iPod Touch please do the following:

1) click the settings icon
2) click “general”
3) click “about”
4) click “name”
5) type in a name using only English Alphanumeric characters

Thanks,

Presonus Technical Support

PresonusForums: Why you should WAIT to upgrade your computers Operating System!

Jason H. Mar 08 • Getting Started with Computer-Based Recording and Production

Wednesday, 3.7.2012, Baton Rouge, LA. 

Greetings Everyone! 

It has come to our attention that major updates* (changes) are being made to the two most-used OS's in the Audio Industry, which got us thinking about the past and all of the issues that have been experienced by our user-base after every OS update that we can remember. Often, customers will not wait for confirmation that drivers, hardware, and software will all work well together on these new OS versions and are out of commission until drivers and software can be updated, tested, verified, beta tested, qualified and then finally released to the public. 

The Bottom Line: If you are serious about using your Computer with any manufacturers products, you want to wait a MINIMUM of 6 months to update your OS, and only after you've researched every component that is being updated and KNOW that it is going to work with your setup. If you make your living with your DAW, Mixer, etc. You should wait even longer! 

I didn't write this to deflect any criticism or blame, but rather to inform everyone of the process and try to proactively take care of those who might be getting excited about taking the plunge! We are nearly all musicians here at Presonus, and know what its like to be down and unable to record/mix/edit/etc. We would like to save you from having to experience this first-hand! Take our word for it