PreSonus Audio Electronics

Inside Sales June 14, 2013 Studio One v2 / Getting Started

New Customers: BEFORE INSTALLING ANY SOFTWARE!

StudioOne Version 2 Specifications

1. Create a PreSonus User Account on our website: https://my.presonus.com/auth/login

2. Check your email inbox for a Registration email from us. Click on the "User Account Activation" link in that message. NOTE: if you don't see any emails from PreSonus.com in your Inbox, check your SPAM or Junk Mail folder(s). You must activate your user account before you will be able to access the user account.

3. Click on "Register New Software" (link is in blue), a field option will appear below the link, and enter the 28-Digit Product Key from the inner trifold panel of the Studio One disc case for those who purchased a hardware device of ours that Studio One software came bundled with, or for customers who purchased an online copy of Studio One, check your email receipt for the 28-Digit Product Key. For some in-store purchases, there are various Dealers who will provide the 28-Digit Product Key on the sales receipt at the point-of-sale.

4. The 28-Digit Product Key will appear in the following format: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (where "X" can be either a letter or number).

NOTE: There are no zero's (0) or one's (1) in Studio One Product Keys. If you encounter a digit that resembles either, it will be a lower-case "O" (Oscar) or a lower-case "L" (Lima). Entering a zero (0) or one (1) or not including the dashes (-) after every 4th digit will yield an error message from the registration server stating: "Product Key Invalid".

5. Once you have correctly entered the 28-Digit Product Key and clicked on "Register" to redeem this registration, the newly registered software should then show up in the list below. Then click on the link entitled "see more details". The installer for your Operating System should be the first button available. Alternately you can click on the Installers tab below to view all the available installers available for the version of software you have just registered.

[Watch the Video] User Account Creation

Proceed to: [2] Software Install

Gary Jun 25 Announcements

Q: Is my PreSonus software compatible with Mac OS X 10.X Yosemite Beta?

A: Yosemite is a new OSX from Apple, that is currently in its Beta Phase. This is not a qualified OS nor the final and official release of Apple's new OSX 10.10 Yosemite operating system. As their OSX Beta progresses, changes will be made to their Beta builds along the way. Much like Apple is testing this new OS, Presonus Developers are also working with the Beta OS to get as clear of an idea as to what Apple may release when they are ready to finally launch Yosemite to the public as an qualified commercial version of their latest OS. Presonus Audio does not support OSs that are not official releases and or still in their Beta phases.

**Please note: Should you be part of Apple's open public Beta, the versions shared to the public (prior to the actual commercial release) do not fully reflect the final version that is actually approved for commercial usage. Presonus, like other audio companies, does everything in their power to prepare for the launch of new OSs. However, Apple does keep some secrets to themselves all the way up until the day of launch. Please keep in mind that there may be a short grace period, post new OS launch that is necessary to qualify our hardware, software and drivers to ensure what is compatible and what drivers may need to be updated to run properly with this new OS.

 

 

Technical Support Jun 17 PAE Tech Support / Contacting PreSonus Audio Electronic Tech Support

Will you get a call back from a voice mail left?

- Do not expect a call back for a voice mail left in our support voice mail system. Your provided phone number is used to help us verify your account information as we work to get back to you a quickly as possible.

The Tech Support voice mail system is for customers that have waited for 30 minutes on hold for assistance. Your issue is important to us. As we offer free tech support for registered users, we do experience high call volumes at different times of the day/week and around holidays too.  In the voice mail we ask that customers leave their name, their my.presonus.com account email address, product and a brief description of their issue. An email will then be transcribed from the voice mail and then issued to a support agent for assistance with your issue. At this point an agent will contact you via email and provide assistance through the email you left with us. This allows us to respond and assist everyone with their questions and issues as quickly as possible. It is very important that you clearly answer all questions and provide all requested information. Your shared information is kept confidential and will only be used to help resolve your support request.

*Please note: If it is an issue with a product key, please include all product keys and as much information as you can about the issue. It may be necessary that we request copies of receipts and or a bill of sale to help us verify several things during the support process.

 

[IMPORTANT NOTE]: When leaving a voice mail with tech support, it is very important that you speak your email address slowly and spell it in the voice mail so the agent transcribing your email will get it right for you and issue the support ticket to the right account and then in turn make sure it is also routed to the proper agent that will be fielding your support inquiry. If you do not leave an email in your voice mail message we will not be able to contact you via email and the ticket created will be closed. So it is very important to get the email in your voice mail spelled correctly as well. 

*Please note: many issues can be resolved by providing you with a knowledge base article and/or specific page numbers/section listings from our manuals via an email that addresses your issue. Depending on the nature of the issue, it may be determined after gathering a specific level of data from you, in some cases, that a phone call may be necessary. This is on a case by case basis after we have requested specific information from you and based on the provided information have made the determination that we need to make phone contact to resolve your issue. We then would schedule time to speak with you.

 

 

Technical Support Jun 17 PAE Tech Support / Contacting PreSonus Audio Electronic Tech Support

PreSonus Tech Support is available from 9 am to 5 pm, Monday - Friday, Central Standard Time (CDT)

If you are trying to reach us by phone, 225-216-7887, you will need to call during these hours of operation. 

 

If you are attempting to contact Tech Support after hours, please fill out and submit a Tech Support ticket here: 

https://my.presonus.com

• Log into your user account.

• Once logged in to your account, there is a section called "My Support Tickets", this will have a "Create Ticket" button on the far right. Click this button to create your support ticket with PAE Tech Support. Typically the turn around time for an email is less than 24 hours, unless you have submitted the ticket over the weekend. We resond to each email ticket in the order that the ticket was received and we strive to respond to them in less than a 24 hour period. 

If you live outside of the United States and need to speak with someone on the phone, you can always contact the local distributor in your country or call direct into the States. Please check the following link and note the listing for the International Distributor in your country.

Internal Distributor List

 

 [Related Article on how to access your support tickets]http://support.presonus.com/entries/44031124-I-have-created-a-suppo...

 

Technical Support Jun 13 PAE Tech Support / The Tech Support Customer Account Portal

To reset the password once you have logged in to the account please do the following:


• Log in http://my.presonus.com

• Click on the TAB in your account entitled "Profile" just under the websites header on the left.

profile tab - account link.PNG

• Select the link entitled Password.

• Enter your Current Password, then enter the new password, confirm that by entering the NEW PASSWORD again and then click on the "Change Password" button.

password_change.PNG

 

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