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PAE Tech Support Hours of Operation and Contacting PAE Tech Support

PreSonus Technical Support Hours of Operation:

Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time (CST).

( If you are trying to reach us by phone, you will need to call during these hours of operation. )

Phone Support is available for US Customers 

+1-225-216-7887 

Customers outside of the USA should contact their National or Regional Distributor for Telephone Support. A list of international distributors is provided here.

 

Studio One and Notion Support:

  • Studio One Artist, Studio One Professional and Notion product support is provided via email only. 
  • Please submit a support request here my.presonus.com.
  • Support for Studio One Free (Prime) and Demo versions is ONLY provided through the Studio One Community Forum

 If you are attempting to contact Tech Support after hours or prefer to reach out for assistance via email, Please submit a support ticket.

**Typically the response time for an email is less than 48 hours, unless the support request was submitted after hours, over the weekend, during a holiday. We respond to each email request in the order that they are received and we strive to respond back within the a 24 hours. 

 

Need Help? How to Submit a Support Request

 

Product Repairs: 

   

Before contacting technical support, please check:

 

 

For additional information about contacting support, hours of operation, what is currently supported and what to expect; please refer to our webpage:

Contact Technical Support

 

 

 [Related Article] - I have created a support ticket, but not sure how to access it.

 [Related Article] - I have left a Voice Mail for Tech Support, but no one is returning my call.

 

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