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Update Over Network Failed Message with RM Mixers

NOTE: Updating over a network is supported as of version 1.0.5550 (released on Oct 14, 2014). Mixers that shipped with firmware version 1.0.5504 or 1.0.5510 do not have the ability to update over a network. Please update your RM Mixer to 1.0.5550 or higher add this functionality. 

To update your mixer manually using a USB Thumb drive, please refer to our Knowledge Base article on How To Upgrade RM Series Mixer Firmware

If your mixer has firmawre 7049 and you are attempting Network updates, please see our message listed here.

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If you see this message on your RM Mixer

"Network update failed. Power cycle the mixer." 

It means that the mixer cannot do a software update online.

In order to do a network update on your RM series mixer, you must meet both of these criteria:

- Your mixer MUST be registered in your my.presonus.com account
- Your mixer MUST be on a network that has a connection to the Internet.

You can register your mixer to your PreSonus account at http://my.presonus.com.  

If you don't have an account you will need to create one there and then register your mixer in the +Add New Hardware section

 

 

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