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How To: Create a System Information File in Windows

If you are using a Mac running OS X then please send a System Profile instead:
http://presonus.zendesk.com/entries/27935814-How-Do-I-Create-a-Mac-System-Profile-for-Tech-Support-

 

To access your PC’s System Information on Windows XP, Windows Vista or Windows 7:
1. Click Start > All Programs > Accessories > System Tools > System Information
2. Click File > Save
3. Save the the NFO file as your name. Choose a save location that will be easy to find later, such as the Desktop.

To access your PC’s System Information on Windows 8:
1. Go to the the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. Click File, Save the NFO file as your name.

IMPORTANT: Do not use File > Export. 

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