Knowledge Base/Studio One v2/Getting Started

[1] New User Account & Product Key Registration

Inside Sales
posted this on June 14, 2013 02:54 PM

New Customers: BEFORE INSTALLING ANY SOFTWARE!

1. Create a PreSonus User Account on our website: https://my.presonus.com/auth/login

2. Check your email inbox for a Registration email from us. Click on the "User Account Activation" link in that message. NOTE: if you don't see any emails from PreSonus.com in your Inbox, check your SPAM or Junk Mail folder(s). You must activate your user account before you will be able to access the user account.

3. Click on "Register New Software" (link is in blue), a field option will appear below the link, and enter the 28-Digit Product Key from the inner trifold panel of the Studio One disc case for those who purchased a hardware device of ours that Studio One software came bundled with, or for customers who purchased an online copy of Studio One, check your email receipt for the 28-Digit Product Key. For some in-store purchases, there are various Dealers who will provide the 28-Digit Product Key on the sales receipt at the point-of-sale.

4. The 28-Digit Product Key will appear in the following format: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (where "X" can be either a letter or number).

NOTE: There are no zero's (0) or one's (1) in Studio One Product Keys. If you encounter a digit that resembles either, it will be a lower-case "O" (Oscar) or a lower-case "L" (Lima). Entering a zero (0) or one (1) or not including the dashes (-) after every 4th digit will yield an error message from the registration server stating: "Product Key Invalid".

5. Once you have correctly entered the 28-Digit Product Key and clicked on "Register" to redeem this registration, the newly registered software should then show up in the list below. Then click on the link entitled "see more details". The installer for your Operating System should be the first button available. Alternately you can click on the Installers tab below to view all the available installers available for the version of software you have just registered.

Proceed to: [2] Software Install

 
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